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General Services


The mission at AboutAssistedLiving.org is to help people with disabilities and the elderly maximize their healthy years and age gracefully. There is an online database of tools, references, and articles that cover topics like available care options, financial support, and free resources that are available in every state. 

Customer Service Center NCDHHS

The Customer Service Center provides informational services regarding the various assistance programs available through the NC Department of Health and Human Services.

  • Phone: 800-662-7030
  • Location: Raleigh, NC
  • DHHS: Division of Aging

    DOA promotes independence and enhances the dignity of North Carolina's older adults, persons with disabilities and their families through a community-based system of opportunities, services, benefits and protections; to ready younger generations to enjoy their later years; and to help society and government plan and prepare for the changing demographics.

  • Phone: 919-855-3400
  • Location: Raleigh, NC
  • DHHS: Division of Mental Health, Developmental Disabilities, and Substance Abuse Services (MHDDSAS)

    North Carolina will provide people with, or at risk of, mental illness, developmental disabilities and substance abuse problems and their families the necessary, prevention, intervention, treatment, services and supports they need to live successfully in communities of their choice.

  • Phone: 919-733-4670
  • Location: Raleigh, NC
  • Disability Resource Center

    The Disability Resource Center is a community-based residential program that provides free services to individuals with disabilities. It is dedicated to assisting all persons regardless of disability in making choices about their own lives and in experiencing success as active participants in society.

  • Phone: 910-815-6618
  • Location: Wilmington, NC
  • Disability Rights & Resources

    Disability Rights and Resources provides services and workshops focusing on fair housing, transportation and other services ensuring the independence of those with disabilities.

  • Phone: 704-537-0550
  • Location: Charlotte, NC
  • Easter Seals UCP North Carolina

    Easter Seals UCP serves a broad range of people with disabilities, such as people with cerebral palsy, autism, spina bifida, intellectual disabilities, muscular dystrophy, stroke, spinal cord injuries, head injuries, hearing and visual impairments and mental health diagnoses.

  • Phone: 1-800-662-7119
  • Location: Raleigh, NC
  • Functional Needs

    Plan now for what you need to stay safe, healthy and independent during or after an emergency. Some emergencies may mean that you stay at home. Other types may cause you to leave your home to go to a friend’s house or an emergency shelter.

    i2i Center for Integrative Health

    i2i Center for Integrative Health convenes healthcare leaders to solve the most important issues affecting behavioral, intellectual and developmental disabilities (I-DD) and primary healthcare in North Carolina. We help diverse organizations collaborate and resolve critical policy issues.

  • Phone: 919-657-0580
  • Location: 1135 Kildaire Farm Rd #200, Cary, NC 27511
  • Medicaid Waivers

    North Carolina offers five waivers for people with I/DD through the North Carolina Division of Medical Assistance, under the Department of Health and Human Services.

    Currently, there are over 10,000 people on a waiting list to receive a Medicaid waiver for supports and services, but we still encourage people with I/DD, families and guardians to apply for the services and supports they need.

    The Council, advocates, people with disabilities and families are working to reduce the waiting lists to let people with I/DD get the waivers they need for appropriate services and supports.

    The following Medicaid waivers are offered in North Carolina:

    NC Comprehensive Waiver: The Comprehensive Waiver provides adult day health, day supports, personal care, residential supports, respite, supported employment, behavior consultant, community transition, crisis respite, crisis services, home and community supports, home modifications, individual caregiver training and education, individual goods and services (self-direction only), long term vocational supports, Personal Emergency Response Service (PERS), specialized consultative services, specialized equipment and supplies, transportation, vehicle adaptations for individuals w/autism, DD, IID. Ages 0 – no max age.

    NC Supports Waiver: The NC Supports Waiver provides adult day health, day supports, home and community supports, personal care, respite, supported employment, behavior consultation, crisis respite, crisis services, home modifications, individual and caregiver training, individual goods and services (SD only), long term vocational supports, Personal Emergency Response Service (PERS), specialized consultative services, specialized equipment and supplies, transportation, vehicle adaptation for individuals w/autism, DD, IID.

    NC 2008 CAP/DA (Community Alternatives Program for Disabled Adults):
    The CAP/DA Waiver provides adult day health, case management, institutional respite, personal care aide, care advisor, financial management services (FMS), personal assistance, assistive technology, community transition, home accessibility and adaptations, meal preparation and delivery, non-institutional respite, participant goods and services, Personal Emergency Response Service (PERS), specialized medical equipment supplies-nutritional supplements, specialized medical equipment supplies-reusable incontinence supplies, specialized medical equipment supplies-medication dispensing boxes, training/education and consultative services for aged individuals 65 yrs - no max age, disabled other and physically disabled ages 18-64. Ages 18 – 64 with physical disabilities; aged individuals 65 – no max age; and other disabilities.

    NC Community Alternatives Program for Children: The CAP/C provides personal care services in-home respite care, CAP/C personal care, case management, care advisor, financial management, CAP/C nursing services, CAP/C pediatric nurse aide in-home respite care, CAP/C pediatric nurse aide services, caregiver training and education, community transition funding, home modifications, in-home nurse respite, institutional respite, motor vehicle modifications, palliative care-counseling and bereavement counseling, palliative care-expressive therapies, personal assistant, waiver supplies-adaptive tricycle, waiver supplies-re-usable incontinence undergarments, waiver supply-disposable liners for reusable incontinence undergarments. Medically fragile individuals between Ages 0 – 20.

    NC Innovations Waiver: The NC Innovations Waiver provides day supports, personal care, residential supports, respite, supported employment, assistive technology, community guide, community networking, community transition, crisis services, financial support services, home modifications, in home intensive support, in home skill building, individual good and services, natural supports education, specialized consultation, vehicle modifications for individual with IID and DD. Ages 0 - no max.

    Money Follows The Person

    Money Follows the Person is a state demonstration project that assists Medicaid-eligible North Carolinians who live in inpatient facilities to move into their own homes and communities with supports. Under the project, a growing number of North Carolinians are able to transition out of long-term, institutional settings and return to their homes and communities.

  • Location: Statewide
  • NC DHHS LME/MCO Directory

  • Location: North Carolina
  • North Carolina Area Health Education Center Program

    The North Carolina AHEC Program provides educational programs in partnership with academic institutions, health care agencies and other organizations committed to improving the health of the people of North Carolina.

  • Phone: 919-966-2461
  • Location: Chapel Hill, NC
  • The Arc of North Carolina

    The Arc of North Carolina is committed to securing for all people with intellectual and developmental disabilities the opportunity to choose and realize their goals of where and how they learn, live, work and play.

  • Phone: Asheville office: 828-254-4771, Charlotte office: 704-568-0112, Raleigh office: 919-782-4632, Wilmington office: 910-791-9022, Housing Division: Greensboro office: 336-273-4404
  • Location: 343 E Six Forks Rd. Suite 320, Raleigh, NC 27609
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    North Carolina Council on Developmental Disabilities

    Office Hours: 9AM-4PM Monday-Friday
    RALEIGH, NC 27604
    1-800-357-6916 (Toll Free)
    984-920-8200 (Office/TTY)
    984-920-8201 (Fax)
    This project was supported, in part by grant number 2001NCSCDD-02, from the U.S. Administration for Community Living, Department of Health and Human Services, Washington, D.C. 20201. Grantees undertaking projects with government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions do not, therefore, necessarily represent official ACL policy.

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